Einsatzort: Kosovo & Albania

Idera is seeking a Support Engineer to join our team. If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, we want you on our team! Idera is a leading provider of Development and Operational management solutions. WE provide a wide variety of solutions such as testing, quality and security and DevOps tools.
Technical Support Engineer – Native German Speaker
Einsatzort: Kosovo & Albania

Job Description:

● Providing effective customer service to customers using in-depth knowledge of company products

● Collaborate with other teams to meet and exceed customer service expectations

● Troubleshoot installation and testing problems across multiple programming languages and build environments.

● Help customers find product solutions.

● Escalate issues to Support Manager based on the severity of the issue

● Update user documentation.

● Providing excellent customer service and product knowledge to maintain customer satisfaction.

● Collecting customer feedback on features, bugs and other areas of importance and delivering this information to our product team

 

Required Skills:

● Strong knowledge of development technologies including: .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, Python

● Strong development skills including; Test automation, Mobile and Web development testing methods

● Knowledge of Operating Systems and App Support for: Windows, iOS, Linux, SQL, HTML5

● Knowledge of Integrations such as: Jira, Jenkins, Teamcity, Selenium WebDriver

● Strong knowledge of support process related to ticket tracking tools including any like Salesforce, Zendesk

● Knowledge of and hands-on experience with remote troubleshooting technologies

● Strong written, verbal and presentation skills

● Strong problem solving and analytical skills

● Strong ability to work independently and within a team

● Ability to multi-task across multiple products within different technology platforms

● English and German fluency both written and spoken

● Ability to work an 8-hour shift, Mon-Fri within the business hours of Central European time zone.

 

Required Experience:

● 2 years development experience with an emphasis on application testing and scripting

● 2 years of experience in a customer facing role with a SaaS software/application development company

● 1 year experience with technical documentation writing

 

If you are interested int he position, please send your CV to info.al@dekra.com (Albania), or info.ks@dekra.com (Kosovo)


Bewerbungsfrist: 06. 11. 2021.
NJOFTIM PER KANDIDATET QE APLIKOJNE PER POZICIONE TE LIRA PRANE DEKRA: Nese na drejtoheni permes e-mail per te derguar CV tuaj me qellim per te aplikuar per pozicione te reja pune prane shoqerise DEKRA, jeni te lutur te shtoni ne CV tuaj: “Autorizoj shoqerine DEKRA te perpunoj te dhenat personale te pranishme ne CV dhe se jap pelqimin tim ne lidhje me perpunimin e te dhenave personale ne perputhje me Ligjin 9887, date 10.03.2008 "Per Mbrojtjen e te Dhenave Personale, i ndryshuar, me qellim rekrutimi”. Te Nderuar aplikante: Ne rast se CV Juaj nuk do te permbaje kete autorizim, Ju bejme me dije se CV Juaj nuk do te merret ne konsiderate nga personi pergjegjes prane DEKRA dhe se ajo do te fshihet menjehere. Nese keni pyetje ne lidhje me kete Autorizimin ose deshironi informata shtese ne lidhje me menyren e mbrojtjes, apo deshironi te kontaktoni personin pergjegjes te DEKRA per mbrojtjen e te dhenave tuaja personale- Data Protection Officer (DPO), ju lutemi qe te na dergoni nje email ne adresen: info.al@dekra.com, Ne do Ju pergjigjemi brenda 2 diteve pune. DEKRA, informon kandidatet se te dhenat personale te mbledhura permes portalit te internetit www.dekra-arbeit.al, per pozicione te lira pune se te dhenat e tyre personale te derguara prej tyre elektronikisht nepermjet CV, do te trajtohen ne perputhje me Ligjin 9887, date 10.03.2008 "Per Mbrojtjen e te Dhenave Personale, i ndryshuar”; DEKRA do te ruaj ne menyre konfidenciale dhe nuk do te tranferoje CV e kandidateve qe aplikojne per pozicione te lira tek ndonje pale e trete ose te perdore per ndonje qellim tjeter perveç atij te rekrutimit. Te dhenat personale qe perpunohen nga DEKRA per kategorine e kandidateve per pozicione te lira te punes do te perpunohen vetem per qellimin e perzgjedhjes se punemarreseve. Maksimumi i ruajtjes se ketyre CV eshte 5 dite nga data e marrjes me email meCV perkates prane DEKRA. Ne rast se kandidatet do te perzgjidhen ata do te njoftohen per intervisten prane DEKRA, ne rast se nuk do te perzgjidhen per interviste, CV e derguara prej tyre do te fshihen dhe shkaterrohen sipas ligjit ne fuqi, duke mos lejuar humbjen, ndryshimin, perhapjen e pa-autorizuar ose nderhyrjen te te dhenat personale te transmetuara, ruajtura apo perpunuara nga DEKRA. DEKRA do te perpunoje te dhenat personale vetem ne masen dhe menyren e nevojshme qe percaktojne kerkesat e punes, ose ne perputhje me kerkesat e parashikuara nga legjislacioni Shqiptar. Ajo do te ndermarri te gjitha masat e duhura per mbrojtje kunder humbjes aksidentale, shkaterrimit, demtimit, alternimit ose zbulimit te tyre; Ne perputhje me kuadrin ligjor ne fuqi, Kandidati gezon te drejten e korrigjimit, fshirjes se te dhenave te tij personale ose kundershtimit te perpunimit te tyre. Ndryshimin e pelqimit (revokimin e plote apo te pjesshem) mund te beni duke na kontaktuar me e-mail ne adrese: info.al@dekra.com. Terheqja e pelqimit nuk ndikon ne ligjshmerine e perpunimit e cila eshte bazuar ne pelqimin te dhene duke derguar CV prane DEKRA, para terheqjes se tij. DEKRA mbron te dhenat tuaja personale me teknologji mebashkekohore te IT-se dhe me sisteme te mbrojtjes fizike. DEKRA do te veproje ne perputhje me protokollet dhe procedurat e brendshme me qellim te ruajtjes se privatesise tuaj dhe per te pamundesuar keqperdorimin potencial te dhenave.